MARCH 2020

This privacy policy tells you what we do with information we collect, use, maintain and disclose about you. It’s relevant to anyone who uses our Services, including our website, dashboard, API and SDK. We refer to all these individuals as “Customers” or “Users” or “You” in this policy.


We may collect personal identification information from customers when you visit our Services, register on the Services, create an Account, send data to our API and with any other Services or resources we make available.  In order to access and view certain content on the website you are required to register your Account details.  The information required includes, first name, last name, address, company name, email address, phone number if submitted.


We use this information to contact you about Services we offer in relation to which you may have expressed interest.



We collect your payment information if voluntarily submitted which is assigned to your company registered account(s).  All payment information is stored and secured by Stripe, a reliable and secure payment processing platform.


We may collect non-personal identification information about customers whenever they interact with our Services. Non-personal identification information may include the browser name, the type of computer and technical information about means of connection to our Services, such as the operating system and other similar information.


Our Services may use website cookies to enhance the User’s experience. The User’s web browser may set cookies for record-keeping purposes and sometimes to track information about the User. The User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Services may not function properly.

Our Services may use log files, which track actions occurring on the Services. These log files may include data such as IP addresses, browser user agents, Internet service providers, requested/referring/exit pages, date/time stamps, and any other data sent to our Services, including data sent to our API.

We may collect and use or disclose your personal information for one or more of the reasons below:

  • If necessary, to operate and provide you with our Services;

  • To help improve our Services;

  • To help personalise user experience;

  • To validate your user Account;

  • To address technical issues, provide support or maintain our Services;

  • If we need to protect Augnet, other customers, or the public;

  • If there is an emergency; or

  • If the law requires.


When you contact Augnet support via email we may ask you for information regarding your enquiry such as name, company name, email address or phone number.



Our Service is hosted on servers based in the European Economic Area. 

We take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.


We adopt appropriate data collection, encryption, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, e-mail address, password, and other data stored on our Services.

Sensitive and private data exchange between the Services and its Customers happens over a TLS/SSL secured communication channel and is encrypted and protected with digital signatures.


We only store your personal information for as long as necessary for the purposes set out in the Terms and Conditions and this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Under no circumstance in this policy shall we store your personal information for longer than 90 days past the termination date of your account.

Any information you submit to us as part of your interaction with our Service, including data sent to our API, is discarded as soon as it is no longer required in order to fulfil our obligations to you in this Services.


We do not sell, trade, or rent Customer’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.


Clients may find content on our Service that links to the sites of our partners, suppliers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by sites linked to or from our Services. In addition, these sites, including their content and links, may change. These sites may have their own privacy policies and customer service policies. Browsing and interaction on any other site, including sites which have a link to our Services, is subject to that site's own terms and policies.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the Contact Us section of our website.

Additionally, please note that we process your information in order to fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests listed above


We have the discretion to update this privacy policy at any time. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using our Services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Services. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

© Copyright 2020 Augnet. All rights reserved.



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